Tap-to-Pay
Tap to Pay allows you to make secure, contactless payments using your device, such as a smartphone or smartwatch, without entering a PIN for small transactions. Payments are processed quickly and safely through supported payment networks.
1. Setup Instructions
- Add a payment method to your wallet by linking your bank account or card.
- Ensure NFC/contactless payments are enabled on your device.
- Verify your payment method using the authentication method prompted (e.g. OTP, fingerprint, or face recognition).
2. Making a Payment
- Wake your device and open the payment app or wallet.
- Hold your device close to the contactless payment terminal.
- Authenticate the payment if required using your chosen method (fingerprint, face recognition, or PIN).
- Wait for confirmation on your device and/or the terminal that the payment has been successfully processed.
3. Security Features
- All Tap to Pay transactions are encrypted and tokenised to protect your account and card information.
- Your actual card details are never shared with merchants during payments.
- Every payment must be authorised by you to ensure security.
4. Managing Tap to Pay Settings
- Select a default account or card for contactless payments.
- Enable or disable Tap to Pay at any time from your app settings.
- Update your linked payment methods as needed.
5. Troubleshooting & Tips
- Make sure NFC is enabled and your device has sufficient battery.
- Keep your device close to the terminal until the payment is confirmed.
- Ensure your app and device software are up to date for optimal performance.
- Contact support if payments repeatedly fail or are not recognised.
Tip: Using Tap to Pay regularly is a quick and safe way to complete everyday transactions without carrying physical cards.