Reset your password
Changing your password
To change your password:
- Navigate to your profile in the top right.
- Tap on "Security" then "Change password".
- Follow the steps to update your password.
Forgot password or passcode
1. Go to the Login Screen
Open the Wollette consumer app and navigate to the standard login screen.
2. Click “Forgot Passcode”
Below the login fields, select the “Forgot Passcode” link. This will take you to the password recovery page.
3. Enter your registered email address or username
On the recovery screen, type in the email address/username associated with your merchant account.
4. Check Your Email for a Reset Link
You’ll receive an email with instructions to reset your password. Open the message and click the provided link.
Tip: If you don’t see the email within a few minutes, check your spam or junk folder.
5. Create a new password
After clicking the link, you'll be taken to a secure page where you can set a new password.
6. Log in with your new password
Return to the Wollette login screen and sign in using your updated credentials.