Refunds

Refunding a transaction

To refund a transaction:

1. On Wollette POS, click Refund a transaction.
2. Scan the receipt barcode or search by order ID. If you don't know the order ID, you can search the order in the Transactions list then select the order and click Refund.
3. Confirm the items to refund and select the original payment method. Complete the process to issue the refund and update stock levels if applicable.

Refunded transactions

You can view any completed refunds in the Transaction menu on both Wollette POS and the Merchant Dashboard.

To view refunds from Wollette POS:

• From the POS home screen, click Transactions
• The list of transactions for the given date range will be loaded
• Select filter by type then Refunds to view refunded transactions.

To view refunds from the Merchant Dashboard:

• From the Merchant Dashboard home screen, click Transactions in the left menu
• The list of transactions for the given date range will be loaded
• Select filter by type then Refunds to view refunded transactions.