Payment declines

1. If a payment is declined during checkout, a clear notification will appear on the screen indicating the payment has been declined.
2. Common reasons for decline include:

• Insufficient funds
• Card expiration
• Network connectivity issues

3. You can prompt the customer to try again or with an alternative payment method such as:

• Another card or contactless option
• Cash
• WollettePay

4. If the decline is due to a technical issue, you may retry the transaction once the problem is resolved.
5. Declined transactions are not processed or recorded in sales, ensuring accurate reporting.

This process helps you manage payment issues quickly and maintain a positive customer experience.