Deactivating and deleting your account
To deactivate your Wollette account, please contact Wollette via the customer support form.
Deactivating admins from Merchant Settings
- To deactivate or suspend an Admin from the Merchant Settings, click the three dots next to their name and choose Suspend Account then confirm suspending the account.
- After the account is suspended, you will then be able to see the option to deactivate the account permanently.
If you need to reactivate a user, an admin can do so in the Merchant Settings. Click the three dots then Reactivate account. The user will be reactivated to log in to Wollette again.
Deactivating users in branch
- To deactivate or suspend an Admin or Clerk in your branch, navigate to the branch then settings.
- Click the three dots next to their name and choose Suspend Account.
- After the account is suspended, you will then be able to see the option to deactivate the account permanently.
If you need to reactivate a user in, an admin can do so in the Branch Settings. Click the three dots then Reactivate account. The user will be reactivated to log in to Wollette again.